Should you need any replacement parts, there will always be someone at the company offices to receive your call and they will be able to provide replacement parts often within 24hours if required. Company repair scheme – This is the most efficient way to manage your personal equipment from home. Your Audiologist will have asked you to complete a consent form in order to register your processor with the company who have provided your internal cochlear implant and processor kit.There are two ways in which you can obtain spare equipment and arrange repairs of broken parts: This is always subject to on-going review as new devices and equipment becomes available. We will continue to replace the following items as necessary: These are usually available either from the manufacturers, retail partners of the manufacturers or Connevans (see ‘useful contacts’). Extra spares and accessories are available to purchase if required (please see below for further details). If you have any problems with the above accessories or they need replacing, you need to contact the manufacturer directly regarding this. The items we are not able to replace are: If troubleshooting with your available spare does not resolve the problem please either contact the company directly if you are signed up to their repair scheme (you will have been sent contact details through the post) or call our ‘Appointments and enquiries’ line on 01642 854068 to either discuss the problem or arrange a face to face repair appointment. Please try and keep up to date with your spares as changing a lead/cable can solve most problems and may prevent you having to come in to the hospital. If you get your spares from us then please return the faulty item to us with a note stating your name, address and replacement spare required. If you are signed up to the company repair scheme they will send you packaging with your replacement in which to return the faulty items. It is very important that you return any faulty equipment to validate this warranty. Please remember that most parts of the speech processor are covered by a lengthy warranty. If you use your spare equipment at home during troubleshooting, please ensure you request a replacement, either from ourselves or direct from the manufacturer if you are signed up for their repair scheme. All patients should have a spare of the following essential items at home:
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